Provides your frontline with information they need to excel. Each program includes a presentation for individual or group viewing on a computer screen or via a projector connected to a computer. The manual is searchable with quizzes, examples, and testing.
Length: 20 minutes each
Written and produced by Chaotic Solutions
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How May I Help You?—Discusses customer service skills from professional appearance, greeting customers, solving problems, and handling complaints to cross-selling.
Keep Your Frontline Personnel Safe—Covers security measures bank personnel need to know and understand, including Bank Protection Act, actions to take before and during a robbery, bomb threast, kidnap situations, and suspicious mail.
Role of Customer Service in Information Security—Discusses what information security is, how sensitive customer information can be compromised.
Role of Compliance in Customer Security—Discusses the how Bank Secrecy Act identification requirements are important to customer security.
Fraudulent Checks—Covers the different types of check fraud schemes and methods used to commit fraud.
Regulation E—An interactive rich application that provides you with immediate and easy access to information about customer service and the requirements of Regulation E.
* ICBA Member/Non-Member